Privacy Policy

Last updated: October 29, 2025

This Privacy Policy explains how Aswaq Company For Wholesale & Retail (SocialGoods) (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our application and platform for creating chatbots, automation flows, and integrations via WhatsApp Cloud API (collectively, the “Services”).

1. Who We Are & How to Contact Us

Controller/Operator: SocialGoods
Address: Assima, Kuwait
Email: hello@socialgoods.io

2. Scope

This policy applies to data collected through our website, APIs, and third-party integrations including WhatsApp Cloud API. Your usage of WhatsApp is also governed by Meta’s privacy policy. We do not control or manage WhatsApp’s independent data collection practices.

3. Information We Collect

• Account data (name, email, phone number, company name)
• Authentication and usage data (login events, session info, analytics)
• Chatbot configuration and message content processed through WhatsApp Cloud API
• Payment information processed via third-party payment gateways (we do not store card data)

4. How We Use Your Information

• To provide, operate, and maintain our Services
• To communicate with you, including support, security, and updates
• To comply with legal obligations and platform policies
• To improve user experience, analytics, and product development

5. Sharing & Disclosure

We may share data with service providers who help us operate our Services (e.g., hosting, analytics, messaging, and payment providers). We may also disclose data if required by law or to protect our rights. We do not sell or rent user data to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. You may request deletion of your account or data at any time by contacting us.

7. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

• Access and request a copy of your personal data
• Request correction or deletion of your data
• Withdraw consent or object to processing
• Request data portability (if applicable)

9. WhatsApp Cloud API Data

Our app integrates with WhatsApp Cloud API to send and receive messages. Message content is temporarily processed through Meta’s infrastructure. We do not read or store your messages beyond what is necessary to provide the requested functionality (e.g., automated replies, analytics, message delivery logs).

10. Third-Party Links & Integrations

Our Services may contain links or integrations with third-party platforms (e.g., Meta, Google, Stripe). We are not responsible for their privacy practices. We encourage you to review their policies before providing data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us at hello@socialgoods.io.